Payment Policy

At  PetiClub, we provide a secure and transparent checkout process. This Payment Policy explains our accepted payment methods, billing process, payment authorization, taxes, and payment-related support information. 

Accepted Payment Methods

PetiClub accepts the following payment methods at checkout. Available payment options may vary depending on your device, location, payment provider availability, and checkout settings. 

Shop Pay
Visa 
Mastercard 
American Express 
Diners Club
Discover 
Apple Pay 
Google Pay 
Amazon Pay 
PayPal Wallet 

Payment Security

PetiClub does not store your full credit card or debit card information on our website. Payments are processed through secure payment providers using encrypted checkout technology. 
Secure online checkout process
No hidden payment fees added after checkout
Accepted payment options are shown at checkout
Order total is displayed before payment is completed

Billing Information

Customers are responsible for entering accurate billing, contact, and payment information at checkout. Incorrect billing information may result in payment failure, order delay, or order cancellation.
After a successful payment, an order confirmation will be sent to the email address used during checkout.

Taxes and Charges

Any applicable taxes, shipping charges, or order-related costs will be shown clearly during checkout before you complete your purchase. PetiClub does not add hidden charges after an order has been placed.

Payment Authorization

By placing an order on PetiClub, you confirm that you are authorized to use the selected payment method. Orders may be reviewed, declined, or cancelled if payment cannot be verified or if the transaction is flagged by the payment provider.

Contact Information

Email: support@peticlub.com

Phone: +1 (408) 915-6721

Address: 525 Almanor Ave, Sunnyvale, CA 94085, United States

Business Hours: Monday–Friday, 9:00 AM–5:00 PM

Time Zone: Pacific Standard Time (Los Angeles)